Network Security Support Professional
hace 3 días
SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation. With over 30 years of experience, we have developed an outside-in approach, listening and learning from our partners and customers to provide the outcomes they require.
We are seeking a highly skilled Technical Support Engineer-Remote to join our team. The successful candidate will provide technical solutions and workarounds for end users with their issues on respective product lines. They will also own customer issues from beginning to resolution and assist customers by diagnosing problems and providing resolutions for technical and service issues.
The ideal candidate will have excellent knowledge of security, LAN/WAN topologies and technologies, including OSI Model, TCP/IP, Network Security basics. They will also have the ability to work on in a high-level stress and interrupt driven environment and demonstrate the ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools.
The role requires a strong understanding of SonicWall product line and related industry products and technologies. The successful candidate will also be responsible for monitoring and tracking issues to ensure accurate resolution and focusing on delivering a positive customer experience according to SonicWall standards.
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