Process Control Specialist

hace 5 días


San José, San José, Costa Rica Emerson A tiempo completo

Job Overview

We are seeking a highly skilled Process Control Specialist to join our Customer Support team at Emerson. As a key member of our team, you will be responsible for providing technical support and assistance to our customers, ensuring their Ovation product-related issues are effectively diagnosed and resolved.

About the Role

This is a challenging opportunity for an individual with excellent technical troubleshooting skills and a strong understanding of process control concepts. You will work closely with internal and external customers, fostering a positive environment for work and professional growth.

Key Responsibilities

  1. Foster a positive environment for work and professional growth.
  2. Work as a team player within the Global Service Center to address customer questions and technical issues.
  3. Maintain or improve customer satisfaction through group and individual effort.
  4. Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
  5. Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
  6. Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
  7. Continually and proactively increase one's technical capabilities, eventually establishing one or more area(s) of expertise.
  8. Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
  9. Maintain accurate documentation of all support, utilizing the SMS database and other tools.
  10. Maintain Ovation product equipment, support labs, and group capital equipment.
  11. Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
  12. Help to enhance the value of the Global Service Center by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

Qualifications

  • The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
  • Experience with Ovation products and associated systems is a plus.
  • The position requires an advanced level of English (B2) (additional languages are advantageous).
  • Possess advanced troubleshooting skills (i.e., diagnosing and resolving computer related issues).
  • The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
  • The ability to work effectively with internal and external customers is essential.

Working Conditions

  • The position requires up to 35% travel.
  • The position requires availability to work different shifts, as required, including holidays, nights, and weekends.

Compensation Package

The estimated salary for this role is around $80,000 - $100,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


  • Automation Engineer

    hace 3 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionWe are seeking a highly skilled Automation Engineer - Process Control Specialist to join our team at Emerson. This is an exciting opportunity for a talented individual to work on projects related to Distributed Control Systems Configuration and contribute to the execution of procedures for factory acceptance testing, site acceptance testing,...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    We are seeking a skilled Financial Control Specialist to join our team at Pfizer. As a key member of our financial operations, you will play a critical role in ensuring the accuracy and reliability of our financial data.In this position, you will be responsible for implementing and maintaining robust financial controls to manage our finance and accounting...


  • San José, San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITY- As an Inventory Control Specialist, you will play a crucial role in the validation and processing of invoices for accounts payable, as well as contribute to customer service and the development of initiatives to improve current processes.ABOUT YOU- Reporting to the PTP Processing Supervisor, the successful candidate will support the Finance...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Summary**We are seeking a highly motivated Process Efficiency Specialist to join our team at Emerson. This role will focus on streamlining business processes, improving productivity, and enhancing overall efficiency.About the RoleThe successful candidate will have the opportunity to work on a variety of projects, including procedure documentation,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Emerson. As a key member of our Global Service Center, you will be responsible for providing technical support to customers and internal engineers.


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary: We are seeking a skilled Intermediate Process Control Engineer to join our team at Emerson. The ideal candidate will have a strong background in electromechanical engineering and experience with process automation systems.Key Responsibilities: - Read and interpret process drawings (PFD, P&ID). - Perform engineering activities related to...


  • San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking a talented Process Improvement Specialist to join our team at Equifax. As a Process Improvement Specialist, you will have the opportunity to conduct root cause analyses and mapping for improving processes. You will be responsible for performing data analysis and providing preventative corrective recommendations to improve quality across...


  • San José, San José, Costa Rica Uptalent A tiempo completo

    **Program Controls Role**At Uptalent, we're seeking a skilled Programs Control Specialist to manage the full life-cycle of our CIP projects.Key Responsibilities:1. Develop and implement program controls to ensure timely and on-budget completion of program elements.2. Manage risk to ensure the CIP is delivered within established program controls and quality...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionWe are seeking an experienced Asset Management Control Specialist to join our team at Intel. This is a full-time position that will be based in our office.ResponsibilitiesThe successful candidate will be responsible for the following:Managing asset inventory and tracking its movementPerforming regular audits to ensure compliance with PROCOMER...


  • San José, San José, Costa Rica Uptalent A tiempo completo

    Job OverviewAt Uptalent, we are seeking an accomplished Control Systems Specialist to join our team. This role involves designing and implementing cutting-edge control solutions for the building automation industry.


  • San José, San José, Costa Rica Wipro Limited A tiempo completo

    About the RoleAt Wipro Limited, we are seeking a highly skilled Process Support Specialist to join our team. This is an exciting opportunity for someone looking to take their career to the next level.The salary range for this position is approximately $55,000 - $70,000 per annum, depending on qualifications and experience.Key ResponsibilitiesThis role...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Job SummaryWe are seeking a skilled Process Excellence Specialist to join our team at Equifax. This role will involve implementing and managing process improvements to drive efficiencies across the organization.About YouTo succeed in this role, you will need a strong background in process improvement and experience working with ServiceNow. You should be able...

  • Latam Process Specialist

    hace 3 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Assurance Specialist will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM.This role will be based in Escazu, Costa Rica and work with other Process /...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Transforming Processes for Global ExcellenceWe are seeking a Process Automation Specialist to join our dynamic team at Western Union. In this role, you will play a key part in simplifying and improving processes, leveraging your expertise to drive business growth.About UsAt Western Union, we are driven by purpose: connecting families, friends, and businesses...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    Job DescriptionWe are seeking a highly skilled Financial Control Specialist to join our team at World Business Lenders, LLC.The ideal candidate will have a strong background in accounting and finance, with excellent analytical and problem-solving skills. The role involves conducting risk assessments, developing audit plans, and performing audits to ensure...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Control Systems Specialist to join our team at Emerson. This role will be responsible for leading engineering projects and ensuring the successful implementation of Distributed Control Systems Configuration.**About the Role**The ideal candidate will have a strong background in control systems, with...


  • San José, San José, Costa Rica Equifax A tiempo completo

    About the RoleEquifax is seeking a skilled Industrial Process Optimization Specialist to join our team. In this role, you will be responsible for identifying opportunities to improve our processes and implementing solutions that drive efficiency and effectiveness.Key ResponsibilitiesAssess process improvement opportunities through a comprehensive analysis of...


  • San José, San José, Costa Rica Intel A tiempo completo

    The Process Development Specialist will be responsible for developing and sustaining semiconductor manufacturing processes, including diffusion, etching, plating, lithographic printing, and thin film deposition. The primary responsibilities include planning and implementing capacity and operational improvements to maximize output while improving safety and...


  • San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking a skilled Process Improvement Specialist to join our team at Equifax. This role plays a critical part in enhancing processes, driving quality, and ensuring compliance across regulated operations.Key Responsibilities:Identify areas for improvement by tracking metrics and monitoring upgradesDevelop comprehensive instructions for process...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer is a high-performing organization with a workforce of over 900 colleagues, dedicated to delivering timely financial processes.As a Financial Process Specialist - Chargebacks, you will be responsible for processing chargeback claims and resolving exceptions in a timely manner. You will also identify data and systems issues that may impact...