Operations Manager

hace 4 semanas


Alajuela, Alajuela, Costa Rica Snap Finance A tiempo completo

About the Role

Snap Finance is seeking a seasoned leader to oversee the Consumer Service LTO business unit. As Manager of Operations, you will be responsible for driving operational performance, collaborating with cross-functional teams, and implementing process improvements.

Key Responsibilities

  • Develop and execute strategic plans to drive business growth and improve customer experience.
  • Collaborate with Resource Management, Accounting, HR Business Partners, Talent Acquisition, L&D, PIPD, and the Technology department to drive operational performance.
  • Plan and prioritize departmental deliverables, ensuring alignment with company goals.
  • Anticipate and mitigate risk by conducting assessments and analyzing stakeholder requirements.
  • Identify opportunities for process improvement and provide suggestions to the PI/PD department.
  • Develop and refine individual departmental skills and behaviors, providing opportunities for growth and development.

Requirements

  • 2+ years of experience in a leadership role, with a proven track record of managing vendors.
  • Strong problem-solving skills, with the ability to analyze problems systematically and make informed decisions.
  • Experience influencing leadership and setting expectations for major cross-functional initiatives.
  • Highly adaptable in a fast-paced hyper-growth environment, with the ability to thrive in ambiguity and competing priorities.
  • Naturally display team building, motivation, and conflict-resolving qualities, with a passion for continuous learning and improvement.

What We Offer

  • Paid time off to recharge and spend time with family.
  • Medical, dental & vision coverage.
  • Company-paid life insurance.

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