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About Us
We're Experian, the world's leading global information services company. Our mission is to unlock the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and value people who are passionate about their jobs, easy to work with, and who continue to value team over self.
Our Team
We have 23,000 people operating across 44 countries. Every day, we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity. We take our people's agenda very seriously and focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on.
Job Responsibilities
The Client Success Architect will work closely with customers, sales, and internal groups to manage Targeting support desk requests. They will assess customer needs, communicate with internal teams to complete the needed requests and close tickets in a timely fashion with satisfactory resolutions.
Main Job Functions
Set up new ST accounts, Billing needs, prioritize steps when necessary, and monitor entire ticket resolution.Consult with internal groups when needed to ensure complete ticket resolution.Primary contact point for customer both internal and external on entered tickets, as well as consultation to incorporate needed solutionsAssist management when necessary for specific role or ticket questions or issues.Identify opportunities to improve existing methodology, drafts a plan, reviews with Management, follows through on execution, and departmental rollout.Demonstrate ability to shift from one ticket to another, diagnose problem, identify necessary improvements, execute the resolution, and move to the next ticket.Interpret ticket specifications and utilize the most effective approach to produce the desired results accurately and efficiently.Promote teamwork by assisting team members and other teams as time permits.Collaborates directly with other internal groups to successfully resolve the ticket to the client's satisfaction.Owning the ticket from inception to resolution.Sets up, configures, executes, and monitors for accuracy and completeness of all assigned tickets.Manages time appropriately to ensure correct prioritization of client needs and tracks metrics for resolved tickets.Monitors and reports ticket progress and fully communicates status with team members and end users within client expectations.Interpret ticket specifications and utilize the most effective approach to produce the desired results accurately and efficiently.Analyze tools, procedures, systems, making recommendations for new technology.Especially in the File Transfer, API connection, and Targeting Billing arena.Learn and understand new platforms to transition into new technologies.