Salesforce Consultant

hace 1 semana


San José, San José, Costa Rica Fusionspan A tiempo completo

About the Role:
FusionSpan is a fast-growing multinational information technology services company seeking a talented Salesforce Consultant to join our team. This position is 100% remote from Costa Rica, with a requirement to work from 9:00 am to 5:30 pm EST. As a Salesforce Consultant, you will work with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to clearly explain the position requirements to the FusionSpan team and clients, while also answering related questions.

Responsibilities:
• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to both internal and external stakeholders
• Develop solution documents, requirement documents, and discovery documents for internal and external review
• Work on multiple projects and competing priorities simultaneously
• Showcase work deliverables to both internal and external stakeholders
• Execute all project work in following Agile methodology
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
• Manage task and work tickets, including description and acceptance criteria
• Continually develop a deeper understanding of business best practices for associations and non-profits, particularly concerning the implementation of technology
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures

Required Qualifications:
• Bachelor's Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
• 2+ years of business analysis experience for technology or technology services implementation projects
• Excellent oral and written English communication skills (writing sample required)
• Experience gathering requirements, writing solution documents, and writing SOPs
• Agile project experience and at least one Agile methodology certification

What We Offer:
• Health Insurance
• Paid PTO and holidays
• Remote work
• A culture of caring, with a focus on working on interesting technologies and helping non-profit clients provide the best experience for their members
• Opportunities for personal growth and career development
FusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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