Chief Identity Governance Engineer

hace 1 mes


San José, San José, Costa Rica Imprivata A tiempo completo

Overview

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Imprivata is a leading provider of healthcare technology solutions.

We are seeking a highly skilled Senior AppOps Engineer to join our team.

The successful candidate will be responsible for maintaining engineering knowledge, diagnosing complex issues, and contributing to the product code base.

Salary: $120,000 - $180,000 per annum (dependent on location and experience)

Job Description

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As a Senior AppOps Engineer at Imprivata, you will work closely with our Identity Governance teams to provide technical leadership and support.

You will serve as a technical lead on a team providing escalation support for the Identity Governance product, improve product quality and performance, and provide escalation support for Imprivata's support organization.

You will interact with customers to provide support and resolution to customer escalations, work with Development and QE teams to identify and document bugs and improvements, and create and maintain knowledge base articles/documentation.

Additionally, you will mentor and lead Application Operations team members.

Required Skills and Qualifications

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  • 5+ years of experience in related fields
  • Minimum of a bachelor's degree in computer science or related discipline
  • Strong ability to communicate clearly in English
  • Excellent verbal communication skills
  • Experience providing support to external customers and internal engineering organizations
  • Expert in managing and prioritizing case workloads
  • Familiarity with source code management systems (git, GitHub, GitLab, etc)
  • Ability to communicate complex technical issues to non-technical audiences
  • Familiarity with Java or other strongly typed languages
  • Experience with the Windows stack (client, server, database)
  • Experience with SQL, Microsoft SQL Server, and Test automation is a plus
  • Ability to provide after-hours support coverage on a rotation schedule

Benefits

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Imprivata offers a top-notch work environment, developmental opportunities, a competitive total rewards package, and a commitment to having fun.

We provide equal employment opportunities and are an equal opportunity employer.



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