ServiceNow Platform Engineer

hace 1 día


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Role Overview**

We're seeking a skilled ServiceNow platform engineer to join our team. As a key member of our operations group, you'll be responsible for ensuring the smooth functioning of our IT systems. Your expertise will be instrumental in driving process improvements and enhancing the overall user experience.

The ideal candidate will possess a deep understanding of ServiceNow's capabilities and a proven track record of delivering high-quality results under tight deadlines. If you're passionate about staying ahead of the curve in IT and have a knack for problem-solving, we'd love to hear from you.

**Key Responsibilities**

- Troubleshoot complex performance issues and develop targeted solutions to improve system efficiency.
- Design and implement automation strategies to reduce manual work and increase productivity.
- Maintain accurate and up-to-date documentation for system configuration and troubleshooting procedures.
- Foster close collaboration with cross-functional teams to guarantee successful project delivery and task completion.
- Continuously identify opportunities for improvement and propose best practices for admin operations and enhancements.

**Requirements**

To excel in this role, you should have:

- A Bachelor's degree in Computer Science or a related field.
- At least 4 years of experience in the information technology industry, with 2+ years of experience working on the ServiceNow platform and technologies.
- Proficiency in JavaScript libraries and experience working with Java, MySQL, Linux, and Splunk is highly beneficial.
- Good understanding and experience with Web services, SOAP, and RESTful APIs.
- Excellent verbal and written communication skills, enabling effective collaboration with both technical and non-technical stakeholders.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Familiarity with ITIL v3 processes, with certifications like ITIL Foundation and ServiceNow Administration being a plus.



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