Accounts Receivable Team Leader for Experian Global Finance
hace 6 días
Company Overview
Experian is a global leader in providing information, analytical and marketing services to organizations and consumers. We empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For over 125 years, we've helped consumers and clients prosper, and economies and communities flourish.
Job Summary
We are seeking a seasoned professional to lead our Accounts Receivable team in Experian Global Finance Services organization. The successful candidate will be responsible for minimizing bad debt and facilitating the collection of maximum payments on at-risk or past-due customer accounts.
About the Role
This problem-solving position requires identifying and resolving collection issues. The Collections Supervisor position will perform and supervise formal collections, assist management with various ad hoc projects, and maintain accurate records of collection activity.
Key Responsibilities
- Establish goals, objectives, and timelines for the collections team, reporting measurement to management on a regular basis.
- Supervise contacting of past-due customer accounts to resolve delinquent payment issues and ensure prompt payment is made by the customer.
- Work with collectors and customers to research and resolve credit issues or discrepancies, ensuring accuracy and contract compliance of disputed items.
- Provide guidance, coaching, motivation, and development opportunities to team members.
- Create a team that embraces open communication, cooperation, and a win-win attitude.
- Work with sales and operations personnel to suspend service of high-risk accounts.
- Handle customer inquiries, disputes, or referrals to the proper approvers of exceptions to credit terms.
- Collaborate with BU Finance and Sales in establishing exception payment terms and schedules for past-due accounts.
- Generate and review new customer credit history reports to determine credit worthiness in accordance with company policy.
Requirements
- 6 years of experience in Collection Operations, with a minimum of 2 years of experience in supervising or leading a Collections team.
- Advanced English level.
- High proficiency in MS Office, specifically Excel and/or Power BI.
- Experience with online A/R management system required, Oracle Financials A/R and Oracle Advanced Collections.
- Ability to review detailed data and make prompt judgments based on it.
- Ability to effectively supervise and lead a staff in a positive work environment.
- Ability to communicate effectively with manager, team members, and other departments.
- Ability to work efficiently and effectively under tight deadlines, interruptions, and high-work volume.
Benefits
- Medical, life, and dental insurance.
- Asociación Solidarista.
- International Share Save Plan.
- Flex Work/Work from home.
- Paid time off.
- Annual Performance Bonus.
- Education Reimbursement.
- Family Bonding.
- Bereavement Leave.
- Referral Program.
Compensation Package
The salary range for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.
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