Emea AML Operations Manager
hace 4 semanas
**Leadership Role:** The Emea AML Operations Manager is responsible for overseeing a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. This role is crucial in ensuring the development and management of a dedicated internal KYC program at Citi.
**Key Responsibilities:**
• Provide people management and development responsibilities to ensure team service level standards are met
• Liaise with the Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure
• Advise a KYC and Compliance team (10+ employees)
• Complete KYC records with accurate client information and documentation in a timely manner
• Ensure information and documentation complies with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received on time
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
**Requirements:**
• 2-5 years of experience in internal control functions within the U.S.; particularly in AML/KYC, Operational Risk, legal, or other control-related functions in the financial services industry
• Good interpersonal skills, ability to interact with Senior Management, verbally and in written communications (Spanish and English)
• Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner
• Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging
• Comfortable navigating complex, highly matrixed organizations
**Education:**
• Bachelor's degree/University degree OR equivalent experience
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