KYC Operations Unit Manager
hace 1 mes
Job Summary
The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team.
Key Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
- Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally.
- Provide people management and development responsibilities and ensure team service level standards are met.
- Liaise with Compliance department and senior management within business units supported.
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience.
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program.
- Monitor account refresh activity daily to ensure regulatory/document requirements are met.
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized.
- Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure.
Requirements
- 5-8 years of experience Operations Management.
- Bachelor's degree (or equivalent) in business administration, or related field.
- Advance English and Spanish (required).
- Two or more years of proven experience in an operations management role.
- Strong budget development and oversight skills.
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
- Highly trained in conflict management and business negotiation processes.
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