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Customer Service Representative for Sales Support

hace 1 semana

San José, San José, Costa Rica Emerson A tiempo completo

Job Overview

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our sales support team at Emerson. In this role, you will be responsible for providing exceptional customer service, resolving issues efficiently, and working closely with internal teams to ensure seamless delivery of goods and services.

Main Responsibilities:

  • Process orders from internal or external customers in Salesforce and Oracle Systems
  • Create, retrieve, open, and validate customer purchase orders prior to inputting in digital platforms
  • Perform customer setup activities as needed to ensure accurate processing of orders and delivery of goods and services
  • Create new contacts and accounts for end users or sold-to/ship-to accounts
  • Support software fulfillment to ensure customer receipt of software via licensing platforms
  • Support hardware fulfillment by communicating expected shipping dates and expedited order solutions to customers
  • Provide daily support to Brasil Sales teams and Managers
  • Input Return Material Authorizations (RMAs)
  • Manage daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address, and PO updates
  • Perform customer-related financial transactions such as credit and debit memos per operating policies and procedures
  • Manage dispute issues including invoicing processes
  • Respond to inquiries related to Expedite issues, working effectively with Managers and other teams as required
  • Respond to inquiries from various businesses in a timely manner in a solution-oriented mindset and manner
  • Work in a fast-paced customer-centric environment
  • Navigate effectively within multiple tools, receivable systems, and internal processes to deliver accurate and timely deliverables (Oracle, Salesforce, Microsoft Teams, Webex, Office Package)
  • Assist with other tasks assigned by Manager

Qualifications:

  • High School Diploma from an accredited school or institution
  • Minimum 3-5 years of experience in similar positions in sales support and customer service
  • Demonstrate strong computer and analytical skills using the complete Office Package
  • Understanding of Global Markets relating to Channel Partners, Resellers, and End Users
  • Strong problem-solving skills
  • Ability to work under pressure and high demand
  • Teamwork
  • Great interpersonal and communication skills with customers, teammates, and local or external leaders
  • Good time management skills
  • Discipline, organization, and consistency
  • Written and verbal English skills
  • Written and verbal Portuguese skills
  • Autonomy and proactivity
  • Multitasking abilities
  • High sense of urgency and detail-oriented
  • Experience working with Salesforce & Oracle