Customer Service Representative Role
hace 3 días
Job Summary
We are seeking a highly skilled and experienced customer service representative to join our team at Cognizant Technology Solutions. As a customer service representative, you will be responsible for providing exceptional customer experiences, resolving issues efficiently, and maintaining business controls as per requirements.
Responsibilities
- Provide highest level of customer satisfaction through prompt and courteous communication.
- Strive to understand and resolve issues/queries at the first instance, ensuring customer loyalty and retention.
- Maintain business controls as per requirements, adhering to company protocols and procedures.
- Respond to data requests, generate client-specified reports, and communicate effectively with clients/end-users.
- Efficiently process predefined number of claims/enrollments with high accuracy, meeting client-agreed SLAs and TATs.
- Escalate issues received in different batches, support team to achieve quality metrics, and deliver on customer-defined goals.
Requirements
- Degree in Nursing or any health science related field (for Medical Management).
- High School Equivalency (for NA).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment, meet deadlines, and adapt to changing priorities.
- Strong analytical and technical skills, with proficiency in MS Office applications.
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