Leading Global Technical Program Manager
hace 7 horas
**Overview of ServiceNow**
At ServiceNow, our technology makes the world work for everyone. We're a company that values representation and diversity, embracing different professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
**Job Description: Release Program Management Team**
The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow's overall release process through key partnerships with technology and business stakeholders. Our goal is to ensure high-quality, on-time releases that delight our customers.
**Key Responsibilities:**
- Create frameworks, coordinate, and facilitate technically oriented new high-visibility programs
- Organize complex, ambiguous problems into prioritized milestones, deliverables, risks, dependencies, and success criteria for your programs
- Translate business objectives into execution strategy (tactical and strategic), lead, and successfully execute the strategy through strong collaboration and agile leadership
- Develop metrics and data models to drive recommendations that accelerate decisions
- Establish trusted relationships with key technology, functional leaders, and stakeholders to drive focus on the strategic program objectives and optimize program delivery
**Ongoing Activities:**
- Drive initiatives for improvements in release processes and software delivery to meet our business objectives
- Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
- Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges
- Proactively identify and address issues with internal business units and engineering teams
- Analyze processes and outcomes to identify root causes and drive opportunities for improvement
- Demonstrate visible leadership through internal presentations, improving transparency, and radiating information
- Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders, and teams
**Requirements and Qualifications:**
To be successful in this role, you must have:
12+ years of technical project/program management experience building programs, project management, and release schedules on a global scale with 6+ years dedicated to running large engineering programs; basic knowledge of cloud infrastructure or 8+ years and a Master's degree; or equivalent experience
- Extensive experience working with cross-functional teams in a multinational environment
- Strong technical program management skills, including process and documentation, leading and facilitating meetings, crisp verbal and written communication skills with the ability to negotiate/influence and work cross-functionally
- Passion for the customer experience and service availability, uncompromising in delivery of high-quality, scalable, and sustainable solutions
- Ability to think critically and creatively to solve problems
- Leadership by example, developing and sharing best practices across the team
- Understanding of how to create an environment that promotes team collaboration and pride in working towards a common goal
-
Global Program Manager
hace 7 horas
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoMphasis, a leading global technology company, is seeking an experienced Program Manager to join its team. The successful candidate will play a key role in the organization's global program and client management, with high-level visibility.About MphasisMphasis applies next-generation technology to help enterprises transform their businesses globally. Our...
-
AI Program Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. As one of the 100 Best Companies to work for, according to Fortune, we prioritize our culture and look for talented individuals who are passionate about their jobs, easy to work with, and value teamwork.We are...
-
Leading IT Project Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**About the Role**Sgf Global is seeking an experienced IT Project Manager (SAFe Agile) to lead our project teams in Heredia, Costa Rica.**Overview of Responsibilities**The successful candidate will have expertise in traditional project and program management methodologies, with a focus on the SAFe Agile Framework. They will be responsible for assembling and...
-
Leading Project Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most...
-
Global Product Safety Program Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Title: Global Product Safety Program ManagerOverview:Amazon Support Services Costa Rica Srl is seeking a highly skilled and experienced Global Product Safety Program Manager to join our team in Heredia, Costa Rica. As a key member of our Product Recalls team, you will be responsible for maintaining up-to-date knowledge of the recalls process and...
-
Strategic Program Coordinator
hace 2 días
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoAbout UsSfg Global is a dynamic organization that values collaboration and innovation.Job DescriptionWe are seeking a highly motivated Program Manager III to join our team. The successful candidate will assist the program manager in the development and coordination of all program/team activities, including monitoring progress, preparing reports, data...
-
Technical Program Director
hace 2 meses
San Francisco, Heredia, Costa Rica Databricks A tiempo completoAbout the RoleWe are looking for a skilled Technical Program Manager to join our Engineering organization at Databricks.ResponsibilitiesWork with our engineering teams and cloud partners to ensure Databricks solutions are engineered for reliability, scalability, and security.Cultivate and expand our relationships with the largest cloud computing...
-
Cloud Engineering Program Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAt ServiceNow, our mission is to empower organizations to deliver exceptional service experiences by harnessing the power of technology.We are seeking a seasoned Cloud Engineering Program Manager to join our team and drive strategic initiatives that shape the future of our cloud infrastructure.This role offers a unique opportunity to leverage your expertise...
-
Senior Technical Program Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAt ServiceNow, our technology makes the world work for everyone. We're committed to delivering high-quality products that meet our customers' expectations.We're looking for a talented Senior Technical Program Manager to join our Global Product Operations team. In this role, you'll play a critical part in driving our products to the finish line and into our...
-
Software Program Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Ust Global A tiempo completoRole SummaryUST Global is seeking an experienced Software Program Manager to lead our team's performance and provide support for closing transactions on time and allocating work to the team. The ideal candidate will have a strong background in software development lifecycle and experience in one of the following areas: custom activities, logistics,...
-
Cloud Infrastructure Technical Program Manager Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoWe are looking for a highly skilled Cloud Infrastructure Technical Program Manager to join our team at Databricks. As a TPM, you will play a key role in defining repeatable processes and driving execution velocity across the engineering organization.This is an exciting opportunity to work with a talented team of engineers, program managers, and cloud experts...
-
Data Analyst Program Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob OverviewWe are seeking a highly skilled Data Analyst Program Manager to drive programs from initial high-level concept review through implementation. The ideal candidate will have a strong background in customer service, database management concepts, and PC office software.Key ResponsibilitiesCritique customer specifications to ensure alignment with...
-
Global Software Delivery Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoOverview:We are a leading provider of cloud-based IT service management solutions. Our innovative technology empowers companies to work at the speed and scale needed to thrive in today's digital world.Salary:$175,000 - $225,000 per yearAbout This Role:We are seeking an experienced Global Software Delivery Manager to lead the execution and delivery of our...
-
Leading Java Software Engineer for Cloud Solutions
hace 1 semana
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoAbout SGF GlobalWe are a dynamic IT enterprise based in Heredia, Costa Rica, seeking a highly skilled Leading Java Software Engineer for Cloud Solutions to join our team.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionAs a Leading Java Software Engineer for Cloud Solutions, you will lead the planning and design of product and technical...
-
Global Engagement Program Manager
hace 3 meses
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary:**Hewlett Packard is seeking a skilled Engagement Program Manager to lead and manage employee engagement initiatives across the Latin America region.**Key Responsibilities:**Lead and manage employee engagement projects with moderate complexity, analyzing situations and data to evaluate multiple factors.Maintain and nurture relationships with...
-
Global Technical Content Strategist
hace 3 semanas
San Francisco, Heredia, Costa Rica Jll A tiempo completoAt JLL, we're seeking a highly skilled Global Technical Content Manager to join our team. This is an excellent opportunity for a seasoned professional with expertise in communications, operations, project management, or change management.The ideal candidate will have 5+ years of experience in creating and managing business performance documents, developing...
-
Program Manager
hace 3 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoProgram Manager Job DescriptionAs a Program Manager with Amazon Support Services Costa Rica Srl, you will be responsible for managing cross-functional projects and stakeholders to deliver business value. Your experience in project management, payroll operations, and human capital management will be essential in defining and executing against program...
-
Technical Program Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**About Us**We're ServiceNow, the company that makes the world work for everyone. Our technology empowers companies to move fast and innovate in ways no one else can. We're part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.Our people are at the heart of everything we do, and we believe in making work-life...
-
Technical Program Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Databricks A tiempo completoWe are seeking a highly experienced Technical Program Manager to join our engineering org in Costa Rica. This role will focus on running end-to-end processes for the team, with a strong emphasis on process improvements and cost optimization.The ideal candidate will have 7+ years of experience in technical program management, PMO or FinOps, with solid...
-
Global Payment Solutions Program Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryThis role is part of a truly global team, driving conversations with stakeholders from various parts of the business. We innovate on behalf of the payee, implementing new payment solutions that provide scalable processes and technology for business growth and needs.Key ResponsibilitiesIdentify requirements and create clear business requirements...