Leading Global Technical Program Manager

hace 7 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Overview of ServiceNow**

At ServiceNow, our technology makes the world work for everyone. We're a company that values representation and diversity, embracing different professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

**Job Description: Release Program Management Team**

The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow's overall release process through key partnerships with technology and business stakeholders. Our goal is to ensure high-quality, on-time releases that delight our customers.

**Key Responsibilities:**

- Create frameworks, coordinate, and facilitate technically oriented new high-visibility programs
- Organize complex, ambiguous problems into prioritized milestones, deliverables, risks, dependencies, and success criteria for your programs
- Translate business objectives into execution strategy (tactical and strategic), lead, and successfully execute the strategy through strong collaboration and agile leadership
- Develop metrics and data models to drive recommendations that accelerate decisions
- Establish trusted relationships with key technology, functional leaders, and stakeholders to drive focus on the strategic program objectives and optimize program delivery

**Ongoing Activities:**

- Drive initiatives for improvements in release processes and software delivery to meet our business objectives
- Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
- Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges
- Proactively identify and address issues with internal business units and engineering teams
- Analyze processes and outcomes to identify root causes and drive opportunities for improvement
- Demonstrate visible leadership through internal presentations, improving transparency, and radiating information
- Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders, and teams

**Requirements and Qualifications:**

To be successful in this role, you must have:

12+ years of technical project/program management experience building programs, project management, and release schedules on a global scale with 6+ years dedicated to running large engineering programs; basic knowledge of cloud infrastructure or 8+ years and a Master's degree; or equivalent experience
- Extensive experience working with cross-functional teams in a multinational environment
- Strong technical program management skills, including process and documentation, leading and facilitating meetings, crisp verbal and written communication skills with the ability to negotiate/influence and work cross-functionally
- Passion for the customer experience and service availability, uncompromising in delivery of high-quality, scalable, and sustainable solutions
- Ability to think critically and creatively to solve problems
- Leadership by example, developing and sharing best practices across the team
- Understanding of how to create an environment that promotes team collaboration and pride in working towards a common goal


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