Training Support Expert

hace 4 días


San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

**Job Summary**

Bma Group is seeking a highly skilled Training Support (SME) to join our team. As a key member of our organization, you will be responsible for providing training support to new hires, improving the learning curve, and developing coaching materials to enhance individual and team performance.

Key Responsibilities:

  • Work on production tasks such as labeling, QC or auditing flights within your allocated time.
  • Support new hires to improve their learning curve and develop their skills.
  • Perform various support tasks like floor support, coaching, mentoring, Gemba, and others.
  • Collaborate with the Manager to meet business metrics and goals.
  • Ensure all BMA associates are well-versed with the latest process updates and bridge knowledge gaps within the team.

Requirements:

  • 6+ months of BMA tenure since the latest hire date.
  • Experience in peer coaching, mentoring, and/or training.
  • Intermediate/advanced English proficiency (B2+ level).
  • Exceptional performance in the last 6 weeks.
  • University Bachelor's degree in progress or concluded.

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