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Publishing Support Expert
hace 1 semana
Company Overview
At Amzn Support Srvcs Costa Rica, we are committed to providing exceptional customer experiences through our Kindle Direct Publishing service.
We strive to build a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience.
We are seeking a skilled Publishing Support Expert to join our team and help us deliver top-notch support to our content providers.
About the Job
This role involves working as the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website.
The successful candidate will be responsible for ensuring all concerns from the publishers are duly attended to, providing clear written and verbal communication, maintaining a positive and professional demeanor with customers at all times, and following company policies and processes in order to process customer requests appropriately.
Key Responsibilities
- Demonstrate clear written and verbal communication skills.
- Maintain a positive and professional demeanor with customers at all times.
- Follow company policies and processes in order to process customer requests appropriately.
- Escalate customer issues appropriately and correctly.
- Proactively communicate system and process issues and customer feedback trends to management.
- Routie issues and bugs that need engineering expertise to the development teams.
- Use customer service tools in order to provide an accurate response and an exceptional customer experience.
Requirements
The ideal candidate should have:
- A proven ability to understand complex issues.
- Ability to navigate through multiple web tools.
- Basis Microsoft Outlook, Excel and Word understanding and usage.
- Schedule flexibility.
What We Offer
We offer a dynamic work environment, opportunities for career growth and development, and a competitive compensation package.
