Automation Process Manager
hace 7 días
Western Union is seeking a skilled Automation Process Manager to join our Global Operations organization in Santa Ana, Costa Rica. This role will play a critical part in enabling automation solutions that make Financial Services more accessible to everyone.
Job DescriptionWe are looking for someone who can control, administer, and coordinate automated processes using Robotic Process Automation (RPA) from research to post-rollout review and audit. The successful candidate will work closely with various partners, including business process owners, subject matter experts, and technical stakeholders.
Key Responsibilities- Monitor automated work completed and allocate virtual machines onto specific processes through the Blue Prism Control Room.
- See resources available and allocate them to a specific automated process.
- Monitor Blue Prism logs to provide information for debugging and troubleshooting when an event has terminated unexpectedly.
- Monitor Next in Queue items waiting to be picked up and worked by virtual machines/robots.
- Extract and report worked items completed volumes and identify exceptions.
- Classify and identify system and business exceptions, report out, and communicate with responsible parties for troubleshooting and resolution.
The ideal candidate will have:
- A high school bachelor's degree or university degree, or relevant certifications.
- Intermediate to advanced English level.
- An unrestricted work permit.
- At least one year of experience in technical end-user support, solving business and technical problems.
- Presentation skills.
- Proven customer support experience.
- Understanding of automation processes and/or experience with automation software (BluePrism, Power Apps, etc.).
This role comes with access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms. Additionally, you'll enjoy location-specific benefits such as Asociación Solidarista, in-house company doctor services, transportation services, and more.
Western Union values in-person collaboration, learning, and ideation whenever possible. Our Hybrid Work Model categorizes each role into one of three categories: fully remote, partially remote, or hybrid. We expect this role to work from the office a minimum of three days a week.
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