Messaging Fraud and Spam Analyst

hace 6 días


San José, San José, Costa Rica Syniverse A tiempo completo

Our Mission
Syniverse aims to lead the world forward by connecting people, places, and things seamlessly. We believe that diversity, equity, and inclusion are essential for our success as a global company.

Job Summary
The Data Analyst for Messaging Trust will support our machine learning platform, ensuring accurate identification of spam and fraudulent messages. This role involves collaborating with internal teams to protect customers' end-users and driving resolutions through analysis and policy creation.

Responsibilities:

  • Review and analyze messaging clusters to identify potential issues and areas for improvement.
  • Collaborate with Commercial Messaging, Product, and Data Science teams to develop policies and recommendations.
  • Take immediate action on Messages/Clusters determined to be Spam/Fraud, including creation of new policies or rules.

Requirements
To succeed in this role, you should possess:

  • 2+ years of experience in customer-facing roles.
  • Detailed-oriented mindset with a focus on customer compliance.
  • BS/BA in Business or Marketing.
  • Strong analytical and problem-solving skills.
  • Effective communication and teamwork abilities.


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