Technical Solutions Specialist
hace 1 semana
Company Overview:
Founded in 1999, Object Technology Solutions has established itself as a leading provider of global IT solutions. Headquartered in Overland Park, Kansas, the company offers unparalleled access to exceptional talent and innovative technologies.
About Us:
We pride ourselves on delivering tailored solutions that cater to the diverse needs of our clients. With offices across the US and worldwide, we provide universal reach and local delivery, enabling our customers to thrive in an ever-evolving market.
Our Values:
We value innovation, collaboration, and expertise. Our team is committed to providing exceptional service and support to our clients, ensuring their success and satisfaction.
Join Our Team:
We are seeking highly skilled and motivated professionals to join our team. As a remote technical assistance expert, you will be responsible for analyzing, diagnosing, and resolving customer issues in a timely and efficient manner.
Key Responsibilities:
- Assist customers in analyzing, diagnosing, replicating, and troubleshooting reported issues to resolution.
- Collaborate with engineering, quality assurance, and sales organizations to improve product and customer service delivery.
- Provide level 1 technical assistance in analyzing, diagnosing, replicating, and troubleshooting customer-reported issues to resolution.
- Manage assigned support incidents and maintain up-to-date status in the Support Console.
- Escalate unresolved issues that require more in-depth knowledge in a timely manner.
- Create reproducible test cases, when necessary, for customer-reported issues.
- Report and submit product defects in the bug tracking system.
- Create new knowledgebase articles and keep them up-to-date.
- Provide after-business-hour support on a rotation basis.
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