Senior Network Support Specialist

hace 7 días


San José, San José, Costa Rica Zscaler A tiempo completo

Zscaler is at the forefront of cloud security, serving thousands of enterprise customers worldwide. Our cutting-edge solutions help businesses slash costs, reduce complexity, and improve user experience by eliminating latency-creating gateway appliances.

We're looking for a highly skilled Sr Product Support Engineer to join our growing Customer Care Organization. As a key member of our team, you'll provide expert technical support to customers and partners, resolving complex issues that require high levels of technical and communicative attention.

Key Responsibilities:

  • Engage with customers on escalated support issues or critical customer situations
  • Provide expert systems design, recommendations, and configurations
  • Perform in-depth diagnostics and troubleshooting using networking tools
  • Assist customers with testing or troubleshooting of networking or cloud service issues
  • Reproduce customer issues to verify problems and document steps for Support, Engineering, and Operations teams

Qualifications:

  • 5+ years of support and networking experience required
  • Bachelor's Degree in Computer Science, Computer Engineering, or equivalent advanced industry certifications
  • Proven experience escalating technical customer issues
  • Strong verbal and written communication skills (English)
  • Working knowledge of networking and security products and enterprise network infrastructure


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