Senior Network Support Specialist
hace 7 días
Zscaler is at the forefront of cloud security, serving thousands of enterprise customers worldwide. Our cutting-edge solutions help businesses slash costs, reduce complexity, and improve user experience by eliminating latency-creating gateway appliances.
We're looking for a highly skilled Sr Product Support Engineer to join our growing Customer Care Organization. As a key member of our team, you'll provide expert technical support to customers and partners, resolving complex issues that require high levels of technical and communicative attention.
Key Responsibilities:
- Engage with customers on escalated support issues or critical customer situations
- Provide expert systems design, recommendations, and configurations
- Perform in-depth diagnostics and troubleshooting using networking tools
- Assist customers with testing or troubleshooting of networking or cloud service issues
- Reproduce customer issues to verify problems and document steps for Support, Engineering, and Operations teams
Qualifications:
- 5+ years of support and networking experience required
- Bachelor's Degree in Computer Science, Computer Engineering, or equivalent advanced industry certifications
- Proven experience escalating technical customer issues
- Strong verbal and written communication skills (English)
- Working knowledge of networking and security products and enterprise network infrastructure
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