Senior Technical Support Specialist for Containerized Systems

hace 1 día


San José, San José, Costa Rica Microsoft A tiempo completo

At Microsoft, we're looking for a skilled Senior Technical Support Specialist to join our team. In this role, you'll provide expert technical support to customers, partners, and internal stakeholders who are using complex computer systems, software, and networked technologies.

About the Role

This is an exciting opportunity to work with our customers and internal teams to resolve complex technical issues. As a Senior Technical Support Specialist, you'll be responsible for:

  • Reviewing and resolving complex customer issues related to container technology and Kubernetes.
  • Collaborating with cross-functional teams to troubleshoot and resolve technical issues.
  • Developing and delivering training programs to improve product readiness and technical knowledge.
  • Providing feedback to product teams to identify areas for improvement.
Requirements

To be successful in this role, you'll need:

  • A minimum of 3 years of experience in a customer-facing technical support role.
  • Strong technical skills in container technology, Kubernetes, Linux, and shell environments.
  • Experience with automated tools and methodologies for problem-solving and troubleshooting.
  • Excellent communication and problem-solving skills.
  • Fluency in English language (reading, writing, and speaking).
Benefits

As a Senior Technical Support Specialist at Microsoft, you'll enjoy a range of benefits, including:

  • Ongoing training and development opportunities.
  • The chance to work with a talented team of technical experts.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.


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