Customer Service Director

hace 2 semanas


San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

Job Overview

Pacific Barcode Latin America - Label Printing Solutions is seeking a highly skilled Customer Service Manager to oversee all aspects of customer service, including order entry, order management, and logistics management for our products.

The ideal candidate will have strong leadership skills and the ability to efficiently prioritize and distribute the departmental workload.

About You

We are looking for someone with 5-7 years of experience in customer service and/or accounting, preferably with managerial experience. A Bachelor's degree in business, accounting, or a related field is also required.

Your Key Responsibilities

  • Manage a team of 5 to 10 Customer Service Representatives
  • Regularly communicate with reps, contractors, end users, manufacturing plant, and internal departments to execute shipping and logistics for orders
  • Manage customer communications, clarifications, shipment and other deliverables for Pacific Barcode orders
  • Provide invoices, bills of lading, proof of delivery, and tracking information upon customers' request for all Pacific Barcode orders
  • Contact third-party logistics vendors to arrange pickup and prepare shipping documents and export documents when applicable
  • Request purchase orders and review for accuracy
  • Submit orders from Sales; enter parts orders and order acknowledgments in the MRP System
  • Verify order addresses, discounts, and freight subsidy dollars
  • Perform various customer service-related tasks
  • Perform various administrative duties related to orders
  • Work with the plant and engineering on scheduling
  • Create and maintain job order documentation; prepare job folders for final scan
  • Confirm orders have shipped in the MRP System
  • Support on-time shipping of Pacific Barcode orders
  • Address finance-related inquiries from various levels
  • Perform miscellaneous office management duties
  • Oversee the shipment of any warranty-related items that need to be shipped from the plant

Your Skills and Qualifications

  • Proficiency in Microsoft Office software
  • Strong written and verbal English communication skills
  • Strong time management skills
  • Ability to delegate responsibilities efficiently
  • Provide excellent customer service to external and internal clients
  • Maintain clear communication with customers and co-workers
  • Work well with other departments and cross-functional teams
  • Manage remote employees as needed
  • Other duties and responsibilities as assigned
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Covid-19 Considerations

Face masks are strictly enforced on our premises.

Relocation Information

Rapid transportation infrastructure makes San Rafael an attractive location for relocation.



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