Financial Support Specialist
hace 2 meses
At Experian, we're looking for a highly motivated and client-focused individual to join our team as a Financial Support Specialist. In this role, you will provide support to our customers, respond to requests and inquiries, and manage internal and external communications.
We are seeking an individual with a positive attitude, high-level communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and collectors, ensuring timely responses to inquiries.
- Manage multiple tasks and priorities in a fast-paced environment.
Minimum Qualifications:
- A High School Diploma is required.
- A minimum of 1-2 years of call center customer support experience is preferred.
- Advanced English language skills, both verbal and written, are essential.
- Prior experience in Collections or Billing is a plus.
- Strong Microsoft Office (Excel) knowledge is necessary.
- Advanced problem-solving, analytical, and customer service skills are required.
- Strong organizational skills and attention to detail are necessary.
- A team and teamwork focus is essential.
- The ability to work in a fast-paced environment with fluctuating priorities and tight deadlines is required.
Compensation and Benefits:
We offer a competitive salary of $50,000 - $60,000 per year, based on experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including medical, life, and dental insurance, flexible work arrangements, paid time off, annual performance bonus, education reimbursement, family bonding, bereavement leave, referral program, and more.
About Experian:
We are an Equal Opportunity and Affirmative Action employer, passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
We focus on diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact...
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