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AML/KYC Program Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The AML/KYC Program Manager role is a senior management position responsible for leading the development and implementation of a comprehensive Know Your Client (KYC) program at Citi. This program aims to ensure the integrity of customer information and prevent money laundering activities.

Key responsibilities include:

  • Providing strategic oversight of KYC Operations teams, serving as a point of escalation for the team and its stakeholders, and representing the KYC function in senior management discussions and key stakeholder meetings across the business, compliance, and operations.
  • Serving as a key contributor to the Global KYC strategy, partnering with the Global Management team to develop a target operating model encompassing people, process, and technology.
  • Ensuring effective governance of tasks and processes with reference to internal policy and external regulation.
  • Partnering with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies, working toward developing consistent processes and practices.
  • Developing the ongoing KYC training plan to enhance staff knowledge of business and product.
  • Managing the KYC Operations project book of work, including strategic program roll out and system enhancements.
  • Managing and assessing the impact of operational implementation of technology and policy change, driving continuous improvements to quality of data and client service levels.
  • Creating efficiencies through ongoing utilization of low-cost centers for data management.

This role requires 6-10 years of experience in control functions within the U.S., particularly in AML/KYC, Operational Risk, legal, or other control-related functions in the financial services industry. The ideal candidate will possess good interpersonal skills, ability to interact with Senior Management, verbally and in written communications in English and Spanish. Strong analytical and communication skills are essential to articulate complex problems and solutions through crisp and clear messaging.

This position involves managing teams, exercising independence of judgment and autonomy, acting as an SME to senior stakeholders and/or other team members, and navigating complex, highly matrixed organizations. A Bachelor's degree/University degree or equivalent experience is required; a Master's degree is preferred. Job Family Group: Compliance and Control, Job Family: Business KYC, Time Type: Full time.