Business Intelligence Analyst

hace 1 mes


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi seeks a highly skilled Business Intelligence Analyst to join its team in ensuring the quality of our services. As a key member of our compliance and control department, you will play a vital role in monitoring, assessing, analyzing, and evaluating processes and data to identify policy gaps and formulate policies.

The ideal candidate will have solid analytical skills, with experience in collecting and interpreting large datasets to make recommendations. Strong communication skills are also essential, as you will work closely with business stakeholders to develop performance improvement tools and provide judgments and recommendations to management.

We are looking for someone who is attentive to detail, has a strong understanding of industry practices and standards, and can effectively communicate complex ideas to various audiences. If you possess excellent problem-solving skills and are able to think critically, we encourage you to apply for this exciting opportunity.

Responsibilities include:

  • Reviewing performance over time and calculating/analyzing performance trends
  • Partnering with business and/or training to identify performance issues; independently developing performance improvement tools
  • Recommending specific action steps to improve quality
  • Analyzing processes, identifying gaps, and formulating policies that have limited but direct impact on the business
  • Providing judgments and recommendations to management based on quality reviews

This role requires 0-2 years of relevant experience, with previous experience in collections preferred. The successful candidate will possess a bachelor's degree or equivalent experience and have a working knowledge of specialized products, processes, systems & services. We offer competitive compensation, including an estimated salary of $73,000 - $100,000 per year, depending on location and experience.



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