Global Network Infrastructure Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we're looking for a skilled Global Network Infrastructure Specialist to join our Network Operations team. As a key member of our team, you will be responsible for providing operational network engineering support and decreasing Mean Time To Resolve (MTTR). You will work closely with our security, build, and operational teams to maintain a resilient and secure network infrastructure that adheres to stringent regulatory, governmental, and industry security control requirements.

The ideal candidate will have a strong technical network background, with experience working with a variety of manufacturers including Fortinet, Cisco, F5, Citrix, and Checkpoint. Relevant qualifications would be advantageous. You will be expected to have a good understanding of IP, VPN, SD-WAN, LAN/WAN, switching, routers, load balancers, and firewalls.

**Key Responsibilities:**

  • Provide direct front-line incident support and management, working with internal and external customers as well as vendors when needed.
  • Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, etc.) and on-premises environment.
  • Document process and issues with tools like Confluence, ServiceNow, and Visio/Lucid Charts.
  • Work with leadership and other cross-functional teams to establish processes that reduce MTTI/MTTD/MTTR.
  • Create technical-level communications and relationship building to gain credibility/trust of internal and external customers.
  • Maintain technical knowledge of network and cloud technologies.
  • Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy.

**Requirements:**

  • 4+ years of validated experience in managing network technologies in a large, globally diverse environment.
  • Experience with network monitoring and diagnostic tools such as NNMi, ThousandEyes, Grafana, Dynatrace, and Extrahop.
  • Proven expertise working with global telecommunications carriers.
  • Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
  • Experience commonly deployed WAN technologies and concepts - P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
  • Experience working with Citrix Netscaler or F5 load balancers.
  • Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRFs, Fortinet VDOMs, and virtual networking devices such as Cisco CSR 1000v.
  • Experience with ITIL incident, problem, and change management.
  • Proven ability to exercise sound judgment in complex, high-pressure situations.
  • Proven ability to utilize established processes and documentation.
  • Problem-solving mentality using internal and/or external resources.
  • Excellent verbal and written communication.
  • Professional goals with a focus on continual growth through development plans and goals.

**What We Offer:**

  • Medical, life, and dental insurance.
  • Asociacion Solidarista.
  • International Share Save Plan.
  • Flex Work.
  • Work from home.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.


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