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At World Fuel Services, our employees are the driving force behind our global success.
We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth.
Job Summary:
This position will perform root cause analysis on claims submitted to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy.
This person will process both credits and rebills to amend incorrect invoices generated when disputes are deemed valid.
Key Responsibilities:
- Work dispute cases daily and respond within SLAs
- Respond to requests and maintain open communication between team and other departments
- Contact internal or external parties when required to enable dispute resolution.
- Maintain up-to-date disputes follow-up comments in designated software
- Proactively monitor dispute patterns and notify Management of any alert
- Prepare, review and organize paperwork for disputes resolved
Why it Matters:
The outcome of this position will serve as an instrument for Management's decision making to enhance current processes and/or fix any system issue.
