Frontline Support Specialist

hace 7 días


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo
About This Role

In this key position, you will play a crucial part in meeting client goals by providing top-notch customer support and ensuring strict SLA compliance.

You will serve as the first point of contact for our clients, providing assistance with queries and issues related to their products and services.

To excel in this role, you should possess excellent communication and problem-solving skills, along with the ability to empathize with customers and provide solutions that meet their needs.

A minimum of one year of customer service experience is required, along with advanced English language proficiency and expertise in areas such as Billing, Customer Service, Retention, Soft Sales, and Troubleshooting.



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