Senior Clinical Operations Coordinator
hace 5 días
Company Overview: Clario is a technology company dedicated to transforming the clinical trials industry. Our mission is to put people first, always.
Estimated Salary: $60,000 - $80,000 per year
Job Description:
Key Responsibilities- Deliver superior customer service by providing best business practices and support in using Clario's products for the duration of client's clinical trials
- Work and collaborate with project team/s of diverse talents (Project Manager, Data Management, Archive team, etc) in development and delivery of Clario products to help clinical research industry obtain high quality data
- Pro-actively manage lifecycle of issues from being reported by customer to its resolution by the support and development teams
- Record and track key project monitoring and tracking metrics
- Meet regularly with clients via phone and/or web to provide weekly monitoring updates, track on-going issues and communicate project status
- Meet regularly with Team Leader to discuss workload, communicate project issues and address individual development
- Fulfill Project Coordinator study specific tasks during each phase of the project
- Development:
- Study Documentation
- Deployment Planning
- Internal Training
- Monitoring:
- Project Reporting
- Issue management and resolution
- Project process improvements
- Mid Study Changes
- Inventory management
- Close Out:
- Data reconciliation and resolution
- Inventory reconciliation
- Study documentation management
Requirements
- Bachelor's degree in a related field
- Ability to manage multiple tasks simultaneously
- Ability to organize and manage multiple priorities with multiple stakeholders
- Experience dealing with external customers and have a customer service orientation
- Comfortable operating in a technologically dynamic environment
- Willingness to adopt new systems and adhere to established business practices
- Healthcare and/or medical experience preferred
- Knowledge of or ability to learn about the drug development process
- Local to Costa Rica
- Ability to work from home on a regular basis
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