Treatment Design Team Lead

hace 2 semanas


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

**Job Summary**:

Treatment Design Supervisor at Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. We pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

As a Treatment Design Supervisor, you will be responsible for the recruitment, supervision, and development of individual competencies that maximizes performance through goal setting by management.

Key Responsibilities:

  1. Operational goals, including production of daily orthodontic/dental digital treatments with removable and/or fixed appliances.
  2. Cross-functional work with multiple functions, including Manufacturing, R&D, Customer Care, and Sales teams.
  3. Communication with customers (dentists, orthodontists) and Sales Team.
  4. Ensuring team metrics are sustained and taking corrective actions if quality or service issues arise.
  5. Oversight to ensure assigned team (queues, tickets, etc.) are completed within Service Level Agreements (SLA) targets.
  6. Facilitating team meetings, conducting performance appraisals by regular one-to-one feedback.
  7. Recognizing and rewarding team member performance.
  8. Assisting in special projects as directed by management.
  9. Fostering communication and teamwork within and across organizational boundaries.

**Requirements**:

Basic Qualifications:

  • Bachelor's degree or higher from an accredited university or 3-5 years of equivalent work experience in the digital treatment design industry with dental and orthodontic terminology.
  • 3-5 years' proven experience leading teams, strong communication skills (both verbal and written) and ability to drive change acceptance within the business organization.
  • Experience in a medical device environment.
  • Ability to manage across global boundaries to drive alignment to common processes & performance targets.
  • Fluent in English is a must. C1
  • Detailed oriented and enjoys working with operational processes.
  • Open to flexible schedules (Tuesday to Saturday)
  • Microsoft Office 365 experience (word, power point, excel)
  • Excellent attention to detail.
  • Ability to create or handle dashboards and reports.
  • Analytical skills and experience in driving quality improvement and performance metrics


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