ServiceNow CMDB Business Analyst Expert

hace 20 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
Job Description
In this role, you will work closely with cross-functional teams to define Configuration Management Database (CMDB) requirements, data standards, and data models. Your responsibilities will include configuration management database POC supporting ad hoc sessions for guidance, questions, creating KB articles, and bringing back enhancements/bugs as epics/stories.
- Key Responsibilities:
1. ML/AI - Create end-to-end workflow to find potential owners on unknown CIs and create feedback to ML/AI to improve algorithm based on user approval/rejection.
2. Support Integrations, validation, assist in CI matching issues, create new Database onboarding/decom process, and cleaning service accounts related to those getting retired.
3. Data Normalization (Operating Systems) and enabling Change Management to use Impact Analysis.
4. CSDM expansion support - implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
5. Coordinate and work closely with other cross-functional team members both on/offshore.
6. Use case modelling and requirements traceability.

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