Business Process Optimization Specialist
hace 2 días
About Us
At ServiceNow, we believe in making the world work for everyone. Our products and services help organizations of all sizes to improve their efficiency, productivity, and customer satisfaction.
We are a team of ambitious change makers who have a restless curiosity and a drive for ingenuity. We innovate in ways no one else can, and we make it possible for our customers and communities to achieve their goals.
Job Summary
This role involves working with customers to improve their experiences by defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem.
You will also help optimize business processes and scalability with CX platforms / solutions, and analyze business situations to provide efficient software solutions.
Responsibilities
- Define the customer experience and personalize the user journey
- Optimize business processes and scalability with CX platforms / solutions
- Analyze business situations to provide efficient software solutions
- Facilitate requirements gathering and process mapping workshops
- Perform gap analysis to identify areas for improvement
Requirements
To be successful in this role, you should have 8+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
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