ServiceNow Professional
hace 1 día
**Job Summary**
We are seeking a highly motivated and experienced Customer Success Advocate to join our team. As a Customer Success Advocate, you will be responsible for overseeing a portfolio of customers and providing guidance on how to get the most out of our products.
About Us
ServiceNow is a leading provider of cloud-based software that helps businesses run more efficiently and effectively. Our software solutions enable organizations to streamline their operations and improve productivity, while our services provide expert guidance and support to help our customers get the most out of our products.
Key Responsibilities
- Develop and execute customer success plans to ensure customers achieve their business outcomes.
- Provide guidance on how to get the most out of our products and services.
- Collaborate with cross-functional teams to resolve customer issues and improve product adoption.
- Analyze customer data to identify trends and opportunities for growth.
- Communicate regularly with customers to understand their needs and concerns.
Requirements
- 5+ years of experience in customer-facing roles or related business support.
- Proven track record of driving customer success and growth.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and develop insights.
- ServiceNow accreditations or certifications a plus.
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