Business Intelligence Expert
hace 4 días
Transforming Customer Experiences with Data-driven Insights
About Our TeamOur Customer Experience (CX) team is dedicated to placing the Voice of Our Clients (VOC) at the Heart of our business. We're seeking a talented Data Analyst to join our Global Analytics team and contribute to this mission.
Job Description
The ideal candidate will have a strong working knowledge of CX Systems, Salesforce, Data Integration, Analytics, and Insights. They will be responsible for managing day-to-day reporting and connecting operational data to our Client Feedback program and journey.
Key Responsibilities:
- CX Data Analysis & Reporting:
- Own the day-to-day reporting for all CX programs and platforms.
- Collect and connect data to gather and analyze the Experian client experience (CX).
- Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis.
- Troubleshoot data-related issues in reports.
- Ad-hoc data pulls for the CX team, GSE.
- Connect CX Data to a variety of operational reports including financials, sales dashboards, executive Tableau reports.
- Partner with Salesforce and Data teams to find and resolve data quality problems.
- Help other teams link CX data to their operational metrics and reports.
- Produce management information and reporting to stakeholders as and when required.
- Ensure CRM, Tableau, and other systems are accurate and up to date.
- Provide support to Team Manager.
- Liaise directly with senior officials of businesses to understand the bigger financial picture that could impact the business.
- Conduct training and act as an SME.
- Consistent attention-to-detail when handling CRM data.
- Provide support, mentor, and coach team effectively in order to up skill and increase knowledge.
Requirements:
- 3-5 years of experience in data related roles.
- Working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM is highly desired.
- Comfortable using Business Intelligence tools like Tableau, PowerBI, etc. to retrieve data and build well-designed visualizations and dashboards.
- Advanced English proficiency.
- Advanced Excel skills and examples of reporting.
- Familiarity with Financial data is desired.
- Strong familiarity with customer data platforms.
- Demonstrable ability to analyze data from disparate sources, extract valuable insights, and leverage them to inform strategic approach.
- Demonstrated history of creating impactful dashboards, reports, and analysis.
- Familiarity with survey platforms and can launch surveys and analyze results with little supervision.
- Strong analytical and problem-solving skills (advanced data analytics).
- Demonstrated experience in transforming raw data into actionable information.
- Strong organization and prioritization skills: intense attention to detail.
- Good written and oral communication.
- Strong critical thinking and analytical reasoning skills.
- Fast learner, curious and passionate about understanding and improving customer experiences.
- Team player, able to bring examples of positive peer feedback and collaborating to win to the table.
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