Operations Management Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

About the Role:

The KYC Operations Manager is a senior leadership position responsible for providing strategic direction to a team of employees to deliver Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting services in coordination with the Compliance and Control team.

Key Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Provide people management and development responsibilities and ensure team service level standards are met
  • Liaise with Compliance department and senior management within business units supported
  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience
  • Provide Management reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
  • Monitor account refresh activity daily to ensure regulatory/document requirements are met
  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
  • Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure

Requirements:

  • 5-8 years of experience in Operations, Know Your Customer (KYC), Anti-Money Laundering (AML), or Compliance
  • 3-5 years of experience as People Manager
  • Ability to work under pressure with proven record of managing high workload with effective prioritization
  • Excellent written and verbal communication skills
  • Bilingual English and Spanish
  • Professional leader with superior presentation skills
  • Self-starter with natural ability to drive initiative and projects forward
  • Excellent organizational and planning skills
  • Excellent customer interaction and management skills
  • Negotiation and decision making/problem solving skills
  • Superior interpersonal skills

Qualifications:

  • Bachelor's degree/University degree or equivalent experience


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