Productivity Analyst/Scheduling Expert

hace 7 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Key Responsibilities
  • Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/meals, and time off as needed.
  • Develops and maintains a scheduling database to track the availability of associates.
  • Prepares and communicates daily and weekly schedules based on established call volume forecasts and available staffing; coordinates associate schedule change requests and scheduling of time off.
  • Maintains scheduling software by entering exceptions to agent schedules.
  • Provides call volume/agent reports daily, weekly, and monthly.


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