Rapid Response Solutions Specialist

hace 2 meses


San José, San José, Costa Rica Object Technology Solution A tiempo completo

About OTSI

Object Technology Solutions Inc. (OTSI) is a global technology company offering innovative solutions, consulting, and managed services to businesses worldwide. With a strong presence in North America, Central America, and Asia-Pacific, we serve clients from 15 offices across 6 countries with a "Follow-the-Sun" model.

We focus on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, and Government. Our technologies include Data & Analytics, Digital Transformation, QA & Automation, Enterprise Applications, and Disruptive Technologies.

Job Summary

The Rapid Response Specialist will be responsible for making modifications to the Kinaxis RapidResponse solution, enabling software users to make more informed decisions faster. This role requires the ability to work with the RapidResponse Product Owner, System Administrator, and Data Administrator to configure, maintain, and improve the RapidResponse resources and control tables.

Key Responsibilities

  • Work with users to clearly define and document new and/or enhancements to existing resources to support the Hologic supply chain planning process.
  • Design, develop, and support resources within Kinaxis RapidResponse to support Supply Chain functions.
  • Document user stories and assist Product Owner with backlog management.
  • Understand the RapidResponse data model, core analytics, and query language to be able to author profile variables, insert definitions, task flows, filters, hierarchies, processes, alerts, scripts, forms, and various types of complex workbooks.
  • Improve development standards, and adhere to change control, support, and governance processes.

Requirements

  • Detail orientation, organizational skills, and high degree of accuracy.
  • Good communication skills, verbal and written.
  • Customer focus.
  • High volume orientation and ability to multi-task and prioritize.
  • Experience with Kinaxis RapidResponse Application (preferred).
  • Experience with ERP systems; experience with Oracle eBusiness Suite strongly preferred.


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