Data Insights Specialist for LatAm Mobility CX Programs
hace 7 días
About the Role
At Uber, providing exceptional customer experience is a core feature of our product experience. Our Community Operations team is pioneering how we manage customer support around the globe, and we're looking for a Data Analytics Specialist to develop and drive various efforts for our LatAm Mobility CX Programs.
This position serves as an entry point into the dynamic field of data analytics development, offering an excellent opportunity for individuals interested in launching their career within this exciting domain.
As a partner to the CommOps Customer Experience Program, you will help support strategic decision-making processes through your analytics-driven approach and operational mentality.
Key Responsibilities:
- Apply the scientific method using data points as facts to come up with recommendations and insights to drive business decisions;
- Continually improve and automate methods for capturing data and incorporating it into real-time models, analysis, and actions;
- Review data models and queries while performing weekly and ad hoc data analysis to keep the nerve center of our operations engine running at full speed;
- Effectively communicate insights and be able to tell a story around data;
- FIND opportunities to improve thousands of customer support specialists' experiences and measure the final impact on our customers.
Requirements
- 2+ years of business analytics/consulting/business intelligence or related experience;
- Written and spoken fluency in Spanish and English;
- Exceptional communication and organization skills;
- SQL proficiency & scripting experience (Py) required;
- Exceptional Excel/data management skills;
- A self-starter attitude is a must;
- Experience with Agile/Scrum working methodologies as a plus;
- Some high-growth operations or startup experience is strongly preferred.
Salary Range: $90,000 - $110,000 per year
We offer a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off.
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