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Customer Success and Support Manager
hace 3 semanas
**Job Summary:**
We are looking for a Customer Success and Support Manager to join our team at Innteci - Quid - Bgwi. This individual will be responsible for ensuring the seamless coordination of client needs, building and maintaining strong relationships with clients, and addressing any concerns or issues that may arise.
**Key Responsibilities:**
- Develop and execute strategies to improve customer satisfaction and retention.
- Act as a liaison between clients and internal stakeholders to ensure effective communication and issue resolution.
- Maintain accurate records of client interactions, orders, and feedback to ensure transparency and accountability.
- Prepare and share regular status reports with clients and internal stakeholders.
**Requirements:**
- A minimum of a Bachelor's degree in Business Administration, International Trade, Logistics, or a related field.
- 1-3 years of experience in client success, account management, logistics, or a similar role.
- Exceptional relationship management and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
- Proficiency in Microsoft Office Suite and other productivity tools.
**Benefits and Job Details:**
- We offer a competitive salary with benefits in compliance with local regulations, plus additional remote work allowances.
- We have a hybrid work modality (2 days work from home).
- We operate in Spain, the United States, Mexico, Central America, and South America.
