Global Customer Liaison

hace 2 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
What You'll Do

As a Customer Service Representative, you will play a critical role in shaping our customers' experiences. Key tasks and responsibilities include:

  • Handling incoming customer inquiries and resolving issues in a professional and timely manner.
  • Maintaining accurate records and data, ensuring seamless order processing and shipping.
  • Providing technical support and guidance on Straumann products, enhancing customer satisfaction and loyalty.
  • Collaborating with internal teams to drive process improvements and optimize customer experience.
Required Skills and Qualifications

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills, with a proven ability to build rapport with diverse stakeholders.
  • A strong understanding of customer needs and preferences, with a focus on delivering exceptional service.
  • Proficiency in SAP and other relevant software applications, with a willingness to learn and adapt.
  • A high school diploma or equivalent, with a minimum of one year's experience in customer-facing roles.
  • Fluency in English, with a strong command of written and verbal communication.


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