Global Customer Liaison
hace 2 días
As a Customer Service Representative, you will play a critical role in shaping our customers' experiences. Key tasks and responsibilities include:
- Handling incoming customer inquiries and resolving issues in a professional and timely manner.
- Maintaining accurate records and data, ensuring seamless order processing and shipping.
- Providing technical support and guidance on Straumann products, enhancing customer satisfaction and loyalty.
- Collaborating with internal teams to drive process improvements and optimize customer experience.
To succeed in this role, you will require:
- Excellent communication and interpersonal skills, with a proven ability to build rapport with diverse stakeholders.
- A strong understanding of customer needs and preferences, with a focus on delivering exceptional service.
- Proficiency in SAP and other relevant software applications, with a willingness to learn and adapt.
- A high school diploma or equivalent, with a minimum of one year's experience in customer-facing roles.
- Fluency in English, with a strong command of written and verbal communication.
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