Cybersecurity Support Specialist

hace 2 semanas


San José, San José, Costa Rica Sentinelone A tiempo completo

About SentinelOne

SentinelOne is pioneering the next generation of cybersecurity with our XDR (Extended Detection and Response) platform.

We're looking for a skilled Support Engineer to join our growing team and help us deliver exceptional customer experiences.

About the Role

As a Support Engineer, you'll be the primary point of contact for our customers, working closely with field engineers, development teams, and our research department.

You'll be responsible for handling customer cases on various platforms, including Windows, Mac, and Linux, and collaborating with our teams to resolve issues efficiently.

Key Responsibilities

  1. Provide expert technical support to customers via various communication channels.
  2. Collaborate with field engineers and development teams to resolve complex issues.
  3. Work closely with our research department to identify and address root causes of customer issues.
  4. Document case activities and interactions with clear and concise information.
  5. Contribute to our knowledge base by creating solution articles, how-to guides, and videos.

Requirements

  • CLOUD experience (GCP, Azure, AWS, K8)
  • Bachelor's degree in a technical field
  • Minimum two years experience in customer support or a customer-facing technical role
  • Strong network and security knowledge
  • Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Experience with endpoint and server-based security solutions is desired
  • Experience with host-based security solutions is desired
  • Proficient in Windows, Mac, and Linux (mobile platforms a plus)

About SentinelOne

We're an Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, or other protected characteristics.



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