ServiceNow Platform Expert
hace 6 días
Fragomen, a leading global immigration services provider, is seeking an experienced ServiceNow Administrator to join our growing technical team.
This role will involve working on a wide variety of implementations, integrations, and upgrades within the ServiceNow landscape. You will collaborate with multiple teams to drive value by implementing new workflows and modules in ServiceNow.
You will participate in all technical aspects of delivering complex business requirements on the ServiceNow platform.
This role will be based in a dynamic environment where you will have the opportunity to work on multiple business unit projects using your knowledge of ServiceNow to enhance project efficiency.
Key Responsibilities:
- Administer the ServiceNow platform
- Perform administration, development, documentation, and technical support of the ServiceNow platform and integrations
- Use ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
- Collaborate effectively with team members to achieve project goals and produce high-quality deliverables
Requirements:
- Previous experience with ServiceNow administration
- Comprehensive understanding of the ServiceNow enterprise product suite
- Broad experience implementing Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge
- At least 2 additional process areas outside of Core and at least one process area outside of IT
- Experience working with Agile teams, methodologies, and tools in a virtual environment
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