Senior ServiceNow Implementation Specialist

hace 7 días


San José, San José, Costa Rica Fragomen A tiempo completo
Job Description

Fragomen, a leading global immigration services provider and AmLaw 100 Firm, is seeking an experienced ServiceNow Developer to join our growing ServiceNow technical team. As part of this role, you will be working on a wide variety of implementations, integrations, and upgrades within an ever-changing ServiceNow landscape.

You will collaborate with multiple teams driving value by implementing new workflows and modules in ServiceNow. This involves designing and delivering technical solutions on the ServiceNow platform, leveraging its automation capabilities, and performing administration, development, documentation, and technical support of the platform and integrations.

This role requires a comprehensive understanding of the ServiceNow enterprise product suite, including core process areas in ITSM, as well as other areas such as ITOM, HR, CSM, UX, ITAM, ITBM, and CMDB. You should have experience implementing Core Process Areas like Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB, and Knowledge.

Apart from these skills, we are looking for individuals with strong Agile methodologies and tools experience, who can work effectively in a virtual environment. A passion for advising and guiding teams and peers on how to get the most out of the product and for learning the latest product features is also essential.

In addition, you will contribute to the growth and maturity of our ServiceNow footprint by identifying innovative solutions that can be reused in the future. Proactive professionals who stay up-to-date with ServiceNow skills and contribute to the ServiceNow roadmap and thought leadership are highly valued in this position.



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