Global Benefits Analyst and Operations Specialist

hace 13 horas


San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

At The Coca-Cola Company, we are seeking an experienced Global Benefits Analyst and Operations Specialist to join our team. This role is responsible for assisting with the research, analysis, and processing of various types of benefits information and data.

This includes reconciling data between multiple vendors and systems, as well as processing benefit payments. The role also involves contributing to the management of vendor performance.

The scope of benefits plans and programs under this purview includes health and welfare, retirement, defined benefit and defined contribution, tax-qualified and non-qualified, ERISA and non-ERISA, bargained and non-bargained plans, applicable to eligible domestic employees, international service associates, and specific groups of former employees.

Key Responsibilities:
  • Respond to questions pertaining to benefit plans and programs from HR and management.
  • Identify, classify, maintain and protect files, documentation and sensitive information consistent with record handling and retention requirements.
  • Provide input on plan design based on experience in servicing escalations and inquiries.
  • Assist with the implementation of plan changes.
  • Identify process improvements and assist in implementing any process changes.
  • Perform due diligence in order to identify opportunities or concerns with ongoing plan administration.
  • Assist in completion of surveys.
  • Provide feedback about vendor performance to ensure quality and service expectations are met.
Requirements:
  • Bachelor's Degree Required.
  • At least 3 years of experience in Human Resources (Benefits) in multinational companies, preferable in a shared service environment; or 3 years of experience working in a benefits environment for a third-party administrator.
Functional Skills:
  • Benefits Administration - Understanding of the administration, record-keeping and operational aspects of multiple or single benefit plans.
  • Financial Principles and Controls - Understanding financial aspects and controls of benefit plans and programs, specifically actuarial, underwriting, benefits accounting and Sox.
  • Data Analysis - Knowledge of data analysis methods, which includes the ability to analyze and interpret data, identify trends and implications to The Company.
Competencies:
  • Builds Sustainable Relationships - Establishes trust with constituents (employees/managers, co-workers, vendors, COEs, SBPs) through proactive and consistent solution development, delivery against commitments, and honest, transparent communication
  • Knowledge of legal environment, particularly affecting benefit plans.
  • Drives Operational Excellence - Reinforces global and standardized policies, processes, and technology


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