Workforce Optimization Analyst

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**About Us**

At Equifax, we're dedicated to empowering individuals to reach their full potential. Our team is passionate about fostering a culture of growth, diversity, and inclusion. We're committed to making a meaningful impact in the lives of our customers and employees alike.

The WFM Real Time Analyst/Duty Monitor plays a crucial role in ensuring seamless operations at our contact center. Key responsibilities include monitoring productivity metrics, developing and maintaining scheduling databases, and communicating daily and weekly schedules based on established call volume forecasts.

Key Skills and Qualifications

  • 2+ years of experience in a workforce management role in a corporate environment
  • Effective English communication skills (B2+/C1)
  • Experience with WFM tools (IEX Total-View - eWFM Aspect, Genesis, Calabrio)

What Sets You Apart

  • Associate or Bachelor's Degree in business, mathematics, or a related field
  • Avaya CMS system experience
  • Strong analytical and organizational skills

We offer a comprehensive compensation package, including benefits, professional development opportunities, and a supportive work environment. If you're a motivated and detail-oriented individual looking to make a difference, join our team today



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