Citi Senior Case Manager

hace 12 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The Institutional Clients Group (ICG) at Citi is seeking a highly skilled and experienced professional to fill the role of Senior Case Manager in our Anti-Money Laundering department.

Job Overview

This is an intermediate-level position responsible for monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team.

Main Responsibilities
  • Conduct thorough client profile reviews for customer accounts to ensure compliance with local regulations and Citi standards.
  • Review all relevant information and documentation to guarantee adherence to policies and procedures.
  • Update KYC forms and client profiles according to policy requirements, ensuring accuracy and completeness.
  • Follow up with clients to collect necessary information before due dates, promoting timely completion of tasks.
  • Perform various KYC tasks, including monitoring and tracking records, assisting with action planning for expiring records, and preventing past-due situations.
  • Support the Team Lead with daily tasks related to KYC knowledge and serve as a Subject Matter Expert (SME) within the team, providing guidance and support as needed.
Minimum Qualifications
  • At least 1 year of experience in a role with similar responsibilities.
  • Demonstrated ability to drive value to customers while adhering to operational discipline and quality processes.
  • Proven work experience delivering technical guidance to clients or business stakeholders.
  • Effective decision-making skills in complex, matrixed organizations.
  • Excellent interpersonal and communication skills for collaboration with stakeholders and Senior Management, both verbally and written (English).
  • Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, etc.).
  • Bachelor's Degree required.
Preferred Qualifications
  • University Degree in a related field or equivalent experience.
  • Active participation in a KYC project and/or stretch assignment.
  • Certified in Anti-Money Laundering (plus).

Citi values diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of diverse backgrounds, cultures, and perspectives. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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