Global Director UNQ Treatment Planning

hace 2 semanas

San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
About Straumann Group

The Straumann Group is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation, and quality in replacement, corrective, and digital dentistry.

About the Role

This position is responsible for driving results in the advancement of our products through optimization of our digital workflow processes and Customer Success partner teams to provide best-in-class products with a frictionless customer experience.

Key Responsibilities
  • Lead multiple digital plan and design facilities
  • Drive consistency and alignment of current workflow processes and established standard operating procedures, protocols, and preferences that align with our clinical, quality, and regulatory requirements
  • Optimize the digital setups process across all facilities, in collaboration with process engineering, to drive a frictionless, timeless, and high user experience
  • Develop a roadmap that will continuously assess and optimize processes, procedures, and outcomes to meet current market needs and align to our strategic objectives
  • Partner with the Head of Quality to inspect outcomes of proposed changes to setups
  • Partner with the Training and Education Manager to deploy clinical protocols
  • Ensure adherence of the training curriculum, by training and education team, to all technicians to guarantee standardization of our set ups sent to doctors across all centers in the globe
  • Closely align, collaborate, and partner with all functional departments within the organization, including, but not limited to Quality, Regulatory, Clinical Affairs, Technology, Operations, Provider Services, and more
  • Focus on progressive improvement of KPIs by setting incremental, achievable targets that allow for continuous improvement and adaptation, ensuring sustainable growth and long-term success
About the Candidate

We are seeking a highly motivated and experienced professional with a strong background in digital workflow optimization, customer success, and leadership. The ideal candidate will have a proven track record of driving results, improving processes, and leading high-performing teams.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners. They will also have a strong understanding of the dental industry, with a passion for innovation and quality.

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