Training Development Specialist
hace 2 semanas
We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 'World's Most Innovative Companies' by Forbes Magazine**.
About Us
We are a global information services company unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help people and economies flourish, and we're not done yet
Job Description
The Learning and Development Specialist plays a crucial role in creating, developing, implementing, and conducting training and development programs for new and existing team members. Key responsibilities include:
- Developing and delivering training curriculum that addresses policy, procedures, and skills needed for Customer Care Professionals using various adult learning methodologies.
- Conducting instructor-led training, both on site and remotely, using a variety of teaching aids.
- Participating in the design and development of course programs, including specialty workshops, continuing education, computer-based training, and new hire training programs.
- Working closely with business partners to evaluate needs and requirements for training program development.
- Evaluating the effectiveness of training and development programs and utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Requirements and Qualifications
To be successful in this role, you will need:
- Training Call Center experience
- Minimum 2 years' experience in a corporate or business setting, preferably in Training or Human Resources
- Strong presentation skills
- Ability to communicate clearly at all levels of the organization
- Ability to be flexible and adjust course as business needs change
- Bachelor's degree or equivalent (2+ years of experience in facilitation and/or developing training programs)
- Knowledge of Adult Learning Principles
- Strong knowledge of written English with excellent verbal communication skills
- Experience producing training, utilizing one or more specialized delivery modes such as Web or audio
- Strong time management and organization skills
- The ability to work well independently as well as part of a team
Why Choose Experian?
We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.
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