Guest Services Supervisor
hace 3 días
Job Description:
The Guest Services Supervisor is responsible for providing exceptional guest experiences and ensuring seamless front desk operations. This role involves supervising staff, implementing policies, and driving revenue growth.
Main Responsibilities:
- Supervise front desk staff to ensure efficient check-in and check-out processes
- Develop and implement policies to maximize room revenue and control property occupancy
- Train staff on credit policies and procedures to reduce bad debts and rebates
- Provide excellent customer service, responding to guest complaints and resolving issues promptly
- Collaborate with management to achieve departmental and property-wide goals
Requirements:
- Bachelor's degree in Hospitality or related field; 2 years experience in front desk or guest services
- Or equivalent combination of education and experience
- Strong communication and leadership skills; ability to work effectively in a team environment
- Familiarity with hotel operations and revenue management principles
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