Guest Services Supervisor

hace 3 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Description:

The Guest Services Supervisor is responsible for providing exceptional guest experiences and ensuring seamless front desk operations. This role involves supervising staff, implementing policies, and driving revenue growth.

Main Responsibilities:

  • Supervise front desk staff to ensure efficient check-in and check-out processes
  • Develop and implement policies to maximize room revenue and control property occupancy
  • Train staff on credit policies and procedures to reduce bad debts and rebates
  • Provide excellent customer service, responding to guest complaints and resolving issues promptly
  • Collaborate with management to achieve departmental and property-wide goals

Requirements:

  • Bachelor's degree in Hospitality or related field; 2 years experience in front desk or guest services
  • Or equivalent combination of education and experience
  • Strong communication and leadership skills; ability to work effectively in a team environment
  • Familiarity with hotel operations and revenue management principles


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