Supervisor of Guest Services and Operations

hace 7 días


San José, San José, Costa Rica Marriott International, Inc A tiempo completo

Job Description

We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at the Residence Inn San Jose Escazu. In this role, you will be responsible for managing the front desk operations, ensuring excellent customer service, and maintaining accurate records.

About the Role

This is a full-time position that requires a strong commitment to excellence and a passion for delivering exceptional guest experiences. As a Front Desk Supervisor, you will be the first point of contact for our guests and will play a critical role in setting the tone for their stay.

Key Responsibilities

  • Manage the front desk operations, including checking-in and checking-out guests, handling payments, and resolving issues.
  • Provide exceptional customer service, responding to guest inquiries and resolving complaints in a timely and professional manner.
  • Maintain accurate records, including guest information, room assignments, and payment transactions.
  • Assist management in training and developing front desk staff.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in a hotel front desk or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

  • Competitive salary and benefits package.


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