HR Systems Support Specialist

hace 2 semanas


San José, San José, Costa Rica Equifax A tiempo completo

**About the Role:**

The HR Systems Team at Equifax seeks an individual with a passion for delivering exceptional employee experiences through innovative HR solutions. As an HR Systems Support Specialist, you will collaborate with functional domain owners to capture initiative requirements and develop effective solutions that drive business impact.

**Key Responsibilities:**

  • Partner with stakeholders to analyze and prioritize system and process enhancement opportunities
  • Develop requirements documentation for various business initiatives
  • Understand Workday functionality and business process configuration options to offer thought leadership
  • Active participation in the Workday Community and regional user groups
  • Configure, test, and deploy solutions in collaboration with other Systems and IT resources
  • SUPPORT OUR CUSTOMERS FROM A TIER 2 PERSPECTIVE WITH ANY PROCESS OR SYSTEM ISSUES RELATED TO THE FUNCTIONAL DOMAIN BEING SUPPORTED (TIER 1 SUPPORT HANDLED BY A TEAM OF HR SERVICE DELIVERY PROFESSIONALS)
  • Conduct user experience sessions with various stakeholders to identify opportunities for improvement

**Requirements:**

  • Bachelor's degree in Business, Information Systems, or related area
  • 2+ years of HR systems support experience - requirements gathering & analysis, configuration, troubleshooting
  • Strong understanding of HR Systems & Process (Workday)

**Nice to Have:**

  • WD Performance/Talent management experience
  • Reporting and analytics experience

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